Job Opening: Member Services Program Assistant

Reports to: Director of Case Management and Member Services

Purpose: To provide data entry, filing, appointment scheduling, and other office work for membership services programs for individuals living with HIV/AIDS.

Responsibilities include:

  1. Coordinate collection, data entry and filing of information for clients living with HIV/AIDS.
  2. Conduct new client intakes and orientation sessions.  Process, data entry and filing of client applications.  Mail out welcome packets to new clients.
  3. Assist with coordination of Integrative Therapy Program (e.g., massages, acupuncture and chiropractic treatments), including input of appointments  into MS Access database, follow-up record-keeping for completed appointments, submission of payroll for contract therapists, and assistance with program reports.
  4. Assist with maintaining and updating client records and files.
  5. Assist with coordination of Holiday Basket Program and other membership services programs.
  6. Assist with answering phone calls and scheduling appointments at front desk as needed.
  7. Other duties as assigned.

 

Education and Experience:

High school education or higher and at least one year of experience working in a related field.

           

Knowledge, Skills, and Abilities:

  1. Knowledge of and skills using personal computer equipment and related software for word processing (MS Word) , database (MS Access) and spreadsheets (MS Excel).
  2. Good organizational skills to preparing client files, records and program reports.
  3. Effective communication skills related to making phone calls and dealing with clients.
  4. Knowledge of issues related to HIV/AIDS, chemical dependency, mental illness and other related issues.
  5. Ability to deal with clients respectfully and process information in a confidential manner.
  6. Ability to manage, prioritize and complete multiple tasks.
  7. Ability to work collaboratively with other staff.
  8. Experience with working with diverse populations.
  9. Valid driver’s license and reliable transportation.

 

Hours:       24 hours per week. Occasional evening or weekend hours.

Salary:      $10.00 per hour. Benefits include Paid Time off and holidays.

Download PDF Job Description     Download Word Job Description

 

To apply, please submit resume with cover letter or complete job application

By 3:00 p.m. on Tuesday, July 10 to:

The Aliveness Project, 730 East 38th Street, Minneapolis, MN  55407 

PH: 612-822-7946          FAX: 612-822-9668          www.aliveness.org